Return & Refund Policy
At WEST&MONTH, we are committed to ensuring your complete satisfaction with every purchase. All products are carefully inspected prior to shipment to guarantee top quality and condition. Should you encounter any issues with your order, please review our return and refund policy below for your convenience.
Return Requests
You may request a return within 14 days of receiving your order. Returned items must be in their original condition with all packaging, manuals, and accessories included.
Refund Conditions
Full Refund or Replacement: We offer a full refund or replacement in the following cases:
- Defective items
- Lost packages
- Incorrect items shipped
- Out-of-stock items
Partial Refunds: Applicable in the following situations:
- Incorrectly purchased items
- Items returned more than two weeks after delivery
No Refund but Exchange Possible:
- Incorrect address provided by the customer
- Package undeliverable due to address issues
- Recipient failed to retrieve the package
Return Procedure
To initiate a return, please contact us at west-monthcom@hotmail.com. If the return is due to a product defect or our processing error, we will provide a prepaid shipping label or refund your return shipping costs. For other returns, you will be responsible for return shipping fees.
Please note that international returns may take up to one month to reach us. Once we receive your returned item(s), we will process your refund within 2 business days and notify you by email.
How to Initiate a Return
To request a return, refund, or exchange, please contact us at west-monthcom@hotmail.com or through our Contact Us page. You may be asked to provide proof of pur